Billing operations
With Stripe, you own the account and configure the billing setup. Stripe provides payment, subscription, refund, dispute, and tax tooling. Recurr operates subscriber migration and Oikos motions on top of the rail. With Paddle, the model can differ because Paddle acts as merchant of record for supported transactions. Paddle support in Recurr is early-access and scoped per customer.Tax
On the stores, Apple or Google generally handles tax collection and remittance for store transactions. On web, tax depends on your rail and operating model:- Stripe customers typically configure tax directly, often through Stripe Tax or an external tax provider.
- Paddle customers may use Paddle’s merchant-of-record model where Paddle is responsible for supported tax handling.
Refunds
Refund policy remains a business decision. On Stripe, refunds are issued through Stripe. Stripe notes that original processing fees are not returned when a payment is refunded. See Stripe’s refund documentation. On Paddle, refund behavior follows the Paddle setup and merchant-of-record model.Disputes
Disputes are part of direct billing. Stripe disputes have response windows and evidence requirements. Stripe documents dispute response flows in its dispute response guide. Recurr’s role is to preserve the subscriber and event context around a transaction so the customer can understand what happened and respond through the rail.What Recurr helps with
Recurr helps customers prepare:- Subscriber-facing billing language
- Help-center content
- Cancellation guidance
- Support macros
- Reporting context
- Cohort-level refund and dispute monitoring