Likely subscriber questions
- Why am I being asked to move billing?
- Is this really from the app?
- Will my app access continue?
- Do I need to cancel my app-store subscription?
- What if I am charged twice?
- Where do I manage billing now?
- How do refunds work?
Support materials
Before launch, Recurr and the customer prepare:- Help-center copy
- Support macros
- Cancellation guidance
- Escalation rules
- Access issue diagnosis
- Refund and dispute policy routing