Lifecycle

Retain and grow the web book

Lifecycle motions keep subscribers active, recover failed payments, save cancellation intent, and grow LTV through upgrades and win-backs — all on the rail you own.

RetainRecoverUpgradeWin back

Why it matters

The migration win only compounds if the lifecycle runs on web

Nostos moves the existing book. Acquire starts new cohorts on web. Lifecycle keeps that book active and growing — so the margin and customer relationship you reclaimed do not drift back into disconnected tools.

Motions

Two ways to retain. Two ways to grow.

Retain and Grow are the post-migration motion groups. Each motion runs through approved guardrails, subscriber-level decisioning, and cohort reporting.

Retainkeep them paying
Payment recovery

Recover failed payments before access breaks.

When a card fails
Cancellation save

Meet cancel intent with the right save path.

At the cancel moment
Growlift LTV & re-acquire
Upgrade

Move subscribers to annual or higher-value plans when the value has landed.

While engaged
Win-back

Bring lapsed subscribers back through your branded checkout.

After lapse

Decisioning

Kairos decides when each motion should run

The same motion should not fire for every subscriber. Kairos reads billing state, tenure, usage, lifecycle stage, and prior outcomes to choose the next approved motion within your guardrails.

Subscriber context

Billing state, plan, tenure, usage, lifecycle stage, and prior outcomes shape the next motion.

Approved guardrails

Your team defines offer scope, cadence limits, and escalation rules before motions run.

Outcome learning

Saves, recoveries, upgrades, renewals, and churn feed back into the next decision.

Measurement

See the lift, not just the send

Every motion is measured against the subscriber and cohort it touched, so retention lift, recovered payments, upgrades, and win-backs are visible beyond opens and clicks.

Cohort reporting

Track which subscriber groups received each motion and what happened next.

Matched holdouts

Compare against held-back cohorts so lift is measured, not assumed.

Subscriber-level attribution

Tie outcomes back to the subscriber, motion, and moment that created them.

Operations

Run lifecycle motions without an app release

Motions run through Recurr-operated surfaces and billing flows: email, checkout, billing portal, and subscriber help. Your team approves the rules; Recurr runs the workflow.

No app releaseApproved rules and limitsOperated through Recurr surfaces

Acquire starts the next cohort on web. Lifecycle keeps it growing.

Audit

See where lifecycle lift starts on your book

The audit sizes your migration opportunity and highlights the first retention and growth motions worth activating once subscribers are on web.